Warranty / RMA

Clear return and warranty terms for procurement teams.

AMGOO uses category-level warranty terms, 7-day DOA claim window, and U.S. RMA intake in Ann Arbor, Michigan.

DOA window

7 days

Submit claim after receipt with order number, SKU, issue description and photos/video where applicable.

U.S. RMA intake

Ann Arbor

2462 N Dixboro Rd, Ann Arbor, MI 48105, United States
Catherine: +1 (609) 613-6122

Resolution

Replace / credit

After confirmation, AMGOO provides replacement part, order credit, or agreed program-specific resolution.

Warranty by category

Terms buyers can review before pilot orders.

Screens exclude physical damage, customer-caused damage, liquid damage, installation damage, cracks, pressure marks and other non-manufacturing defects.

Laptop batteries6 months
Screens / display assemblies3-6 months
Keyboards / top cases3 months
Fans / thermal modules3 months
Charging-port boards / USB-C boards3 months
Hinges / selected mechanical parts3 months

RMA workflow

Controlled intake and feedback loop.

The RMA path should reduce uncertainty for U.S. buyers and create a closed-loop quality feedback process for repeat supply.

  1. 01Customer submits RMA claim and evidence
  2. 02AMGOO issues RMA authorization
  3. 03Ann Arbor warehouse receives return
  4. 04AMGOO confirms issue and resolves by replacement or credit